What does “citizenship” mean to you?
We conducted an online survey around the topic of “citizenship” and collected 33 responses. In addition, we led and transcribed 28 in-person interviews. Responses revealed innumerable aspects of citizenship and constitutes the primary material for our podcasting series, Citizen Matters. The interviews guided creation of user personas and journey maps.
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One of our interviewees, Bethany, a receptionist in high rise building in Cambridge, MA.