What does “citizenship” mean to you?
We conducted an online survey around the topic of “citizenship” and collected 33 responses. In addition, we led and transcribed 28 in-person interviews. Responses revealed innumerable aspects of citizenship and constitutes the primary material for our podcasting series, Citizen Matters. The interviews guided creation of user personas and journey maps.
One of our interviewees, Bethany, a receptionist in high rise building in Cambridge, MA.